Privacy Policy

Privacy Policy

Effective Date: April 2nd 2024

1. Introduction

HVAC Filter Express is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our HVAC filter subscription service.

By using our services or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect personal information in several ways to provide and improve our services:

  • Information You Provide: When you sign up for our subscription, we may collect your name, email address, phone number, billing and shipping address, payment information, and preferences for filter products.
  • Automatic Information: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, device type, and browsing behavior (such as pages viewed, links clicked, and time spent on the site).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and understand how you interact with our services.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your subscription orders.
  • Communicate with you about your orders, account, and service updates.
  • Personalize your experience on our website.
  • Provide customer support and respond to your inquiries.
  • Send promotional offers, newsletters, and marketing communications (you can opt out at any time).
  • Improve our website, products, and services.
  • Comply with legal obligations and protect the security and integrity of our business.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business, process payments, deliver products, or provide customer support.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests (such as court orders or subpoenas).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmitting or storing data is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

  • Opting Out: You can opt out of receiving marketing communications from us by following the instructions in the emails we send or by contacting us directly.
  • Access and Correction: You have the right to access, correct, or update your personal information. You can do so by logging into your account or contacting our customer support team.
  • Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our website may not function properly without cookies.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website with the effective date at the top. Please review the policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

HVAC Filter Express
info@hvacfilterexpress.com
888-561-0555